1. Introduction
Talk with Love (“we”, “us”, “our”), located at https://www.talkwithlove.com, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
By using this Website, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you:
• Subscribe to our email list (name and email address)
• Purchase a digital product (name, email address, billing details)
• Contact us via our contact form (name, email address, message content)
2.2 Information Collected Automatically
When you visit our Website, we automatically collect:
• IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and operating system
• Mouse movements, clicks, and scrolling behaviour (via Microsoft Clarity — see Section 5)
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and analyse Website usage. See Section 6 for full details.
3. How We Use Your Information
We use the information we collect to:
• Deliver digital products you have purchased
• Send email communications you have opted into
• Respond to your enquiries and provide customer support
• Analyse Website usage to improve our content and user experience
• Process payments securely through third-party payment processors
• Comply with legal obligations
• Protect against fraud and abuse
4. Email Marketing
We use a third-party email marketing platform to manage our subscriber list and send communications. By subscribing, you consent to receiving emails from Talk with Love.
You may unsubscribe at any time by clicking the “unsubscribe” link in any email. We will process your request promptly. We will never sell or rent your email address to third parties.
Our email marketing provider stores your email address and related data on their servers. They are contractually bound to protect your data and may not use it for their own marketing purposes.
5. Microsoft Clarity
Talk with Love uses Microsoft Clarity, a behaviour analytics tool provided by Microsoft Corporation. Microsoft Clarity records user sessions and collects data including:
• Mouse movements, clicks, and scrolling behaviour
• Pages visited and navigation patterns
• Session replays (anonymised)
• Heatmaps showing aggregate user interaction
This data is used to understand how visitors use our Website and to improve the user experience. Microsoft Clarity does not collect personally identifiable information such as your name or email address through its standard tracking.
Data collected by Microsoft Clarity is processed by Microsoft and may be stored on servers outside the EEA. Microsoft acts as a data processor under our instructions and is bound by appropriate data processing agreements.
For more information, see Microsoft’s Privacy Statement at https://privacy.microsoft.com/privacystatement
You may opt out of Microsoft Clarity tracking by visiting: https://choice.microsoft.com/
6. Cookies
We use the following types of cookies:
• Essential cookies — required for the Website to function correctly
• Analytics cookies — used by Microsoft Clarity to analyse usage patterns
• Functional cookies — remember your preferences and settings
• Marketing cookies — used if you have opted into email communications
You can control cookies through your browser settings. Disabling certain cookies may affect Website functionality. Most browsers allow you to view, manage, and delete cookies through their settings menu.
7. Payment Processing
We use third-party payment processors to handle all financial transactions. Talk with Love does not store or have access to your full payment card details. All payment data is processed and stored by our payment processor in accordance with PCI DSS standards.
When you make a purchase, you will be subject to the payment processor’s own privacy policy and terms of service.
8. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following circumstances:
• Service providers — companies that help us operate the Website (email platforms, payment processors, analytics tools)
• Legal compliance — when required by law, court order, or government authority
• Business protection — to protect the rights, property, or safety of our business or users
All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:
• Email subscriber data — retained until you unsubscribe
• Purchase records — retained for 7 years for legal and accounting purposes
• Contact form submissions — retained for 2 years
• Analytics data (Microsoft Clarity) — retained per Microsoft’s data retention policy
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and Talk with Love cannot guarantee absolute security.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
11. International Data Transfers
Some of our service providers (including Microsoft Clarity and our email platform) may process data outside the European Economic Area (EEA) or the United Kingdom. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
12. Your Rights
12.1 GDPR and UK GDPR Rights
If you are located in the EEA or United Kingdom, you have the following rights:
• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (“right to be forgotten”)
• Right to restriction — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at calmnetworkmail@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.
12.2 CCPA Rights (California Residents)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at ${email}.
13. Children’s Privacy
This Website is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at calmnetworkmail@gmail.com.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically.
15. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Talk with Love
Website: https://www.talkwithlove.com
Email: calmnetworkmail@gmail.com
We aim to respond to all privacy-related enquiries within 5 business days.